2019

Know Your Hose Components! Key Words And Descriptions Of Products Necessary To Being A Phone Rep

Telephone order representatives have company catalogs online in front of them. However, trainees rarely can tell a customer this part from that part. That is a problem when your customers call your company and try to describe or explain the parts they need to order, and the phone rep is lost, or worse, argumentative with the customer about what the customer needs. It helps to start things off on the right foot by providing trainees with an adequate understanding of hose components so that they know exactly what industrial customers are talking about when the customers call to place an order.